Hot Milk - The Upsetters

[Dubmart]

Hey J, cheers for the reply man. No one is a poor mug, I would say that this was the case if there were problems all over the disc for sure, but I would say the missing 3 seconds doesn't make the entire product faulty and it shouldn't take away any enjoyment gained from the rest of the album. It's a right pisser all round. I check everything over and over again till it becomes bloody tedious (I put a lot of effort into my releases for no financial gain) and everything was fine on this one. Once I got my final copies when it was released and exported, this is when the mistake first came to light, so no amount of pre-checking would have changed this. As I said, if I did everything with my own hands this kind of thing wouldn't happen. I could have easily kept schtum and left it a mystery, but I aint like that, I like to keep everyone in the loop as I'm a fan just like you guys. Sorry dude, I guess I owe you a pint of blood, PM me if you want, I'm always up for a chat.

Ta.

Actually it does make the whole product faulty, add me to the list of unhappy buyers, perhaps we should all wait a few weeks before buying your future releases just in case. Maybe you should work out where the mistake occurred and who was to blame so something similar doesn't happen again.

[Congo Bunny]

Seriously if pressure sounds served this board a turd in Tesco bag half of you would say thank you can I have another one.... This release is brilliant and everything hot milk has done so far has been... Who gives a shit about 3 seconds of fade out? Put it in a sequncer and fade it out yourself... Good grief

I don't mean this to slagg off PS but seriously 3 secs off the end of one song is not even close to the worst reissue crime of the last 12 months.... Actually I think you must be joking no one is that anal

[Rootsman]

I have to agree with Congo Bunny what is 3 seconds off the end of what is a 45 minute + disc of superb music. I cannot possibly see how these missing 3 seconds can detract from your listening pleasure, its a ridiculous complaint.

And anyway, how can you possibly miss what you never had to start with.

[Dubmart]

What have Pressure Sounds got to do with anything, even they've never lost the end of a track. What would you think if you bought a DVD and the last two minutes were missing? If it was one of our releases we'd have pulled it fixed the problem and repressed, for the finished CD to get into retail without the label noticing is a big problem, if they did notice, but didn't care enough to do anything that would be an even bigger problem.

[Dubmart]

I just remembered, when Pressure Sounds pressed the Mighty Travellers single the first batch had the wrong B side, they repressed it properly straight away and replaced or refunded any copies that had been bought. That's how a mistake should be handled.

[j j]

Yes I'm not sure how Pressure Sounds got mixed up in this? ( btw I didn't buy their Tommy McCook album because of the sound quality)

But back on topic .
The cutting off of any song before it finishes, on any CD I have paid for would to me be a totally unacceptable fault/standard.
I would take it back for a refund which is probably what i'll be doing with this album.

There is absolutely no mention of this fault anywhere in the booklet/cover that I can see. Do we even know it's only "3 seconds" missing?
Why couldn't the case have been stickered to let buyers know of this error /fault.

Hot Milk must be aware that sound quality & quality of product is important as they have a note in the booklet about audio quality, sonic alchemy etc & master tapes.

To make it worse this editing of the last track has nothing to do with sound quality (which is fine on this release), it's just a sloppy job which lowers this label's rep to that of a budget price outfit or a badly home made cd-r.

Perry's music is a work of art, do you think people wouldn't mind if the Mona Lisa had here smile missing?

Raise your expectations people, don't settle for a half assed products.

j j

ps.I have to add that I just can't believe any company period. would willingly let a faulty product out into the market like this an expect no one would mind.
It's just not the way you run a business.
Maybe the man behind this label screwed up big time & didn't want to upset the financial backers....who knows
but come on , think of any product that you'd buy in a shop/store, would you still want to buy that item if it had a fault?

[flashman]

What have Pressure Sounds got to do with anything, even they've never lost the end of a track. What would you think if you bought a DVD and the last two minutes were missing? .

What pressure sounds has to do with it is they've done worse this year and most people here defended them.
And, why do you compare 3 seconds of a CD with 2 minutes of a DVD? Are those equivalent somehow? I think you're exaggerating how bad it is, but I also sort of agree

I think mellow man's response was surprisingly blasé. But it's better then pressure sounds just pretending nothing's wrong with Sound Doctor, when it's plain as day it runs slow.
Still, it's pretty lame to say, oh hey sorry it's messed up, we'll fix it later on upcoming copies , you can still enjoy all the other songs that don't get cut off.
So... If I happen to be one of these anal people who finds this annoying, should I just wait until you fix it, then buy a new one and toss the old one? I love buying things twice!

[Congo Bunny]

I mentioned PS as it seems this board will forgive them slow running speeds and crappy remastering, but it won't forgive hot milk 3 secs (as confirmed by mellowman) of fade out outtro

[AnorakTrev]

Well then , let's re-cap ....

Hot Milk put out a CD that most if us have scrabbled around and got/ordered . Let's not forget this is a very rare opportunity to get a minutely pressed piece of music . How many of us have got an original ? Not many ... The bonus track shuts down rather abruptly. Lots of folks are angry about this ! So the rant starts ....

I'll bet those who demand their money back , rip the CD - minus the offending track - and gloat over their ill-gotten gains ! Hot Milk/Perry the losers .

Though it wrankles me to say this the winners here are the mp3 users . Just download and buy the 13 tracks ..... (tu)

Me personally , will buy the LP as well ... just glad to have a copy of this long lost piece of Lee Perry's back catalogue .

( Apologies for not mentioning track 14 when I posted the topic , I was just excited to have got this CD and hadn't listened to it all the way through )

[Dubmart]

I notice the people complaining, here and elsewhere are those who actually bought the CD and those suggesting it isn't an issue seem to be people who haven't actually bought it.

We aren't discussing Pressure Sounds, or Blood and Fire, or Sanctuary come to that, I haven't bought a Pressure Sounds release for two years and quality is one of the reasons, perhaps I won't be buying Hot Milk releases in future for that same reason.

How a company deals with legitimate complaints reveals a lot about them, I think Mellowman has failed in this department by dismissing the problem and his best customers, the people who actually pre-order physical releases. Admit your mistake, recall the faulty product and replace copies for those who aren't happy, show us you actually care about your customers and build up some goodwill as well as earning our respect!